Booking Changes Policy

Payments and deposits secure limited trip capacity and are non-refundable. If you cannot attend, the value paid may only be carried forward to an eligible future date or transferred to a replacement guest, subject to the conditions below. Specific safety, supplier or deadline terms shown on a trip page also apply.

Cancelling a booking

• Reserved (unpaid) bookings can be cancelled yourself, any time, from your booking page.
• Paid bookings are non-refundable. Contact us before the applicable cut-off to request a carry-forward or guest transfer.

No refunds

• All customer-initiated cancellations, no-shows, deposits and balance payments are non-refundable.
• Unused booking value cannot be exchanged for cash.
• Any exceptional remedy required by applicable law is unaffected.

Carry forward

• Where seats are available, eligible value may be carried forward once to another date of the same experience.
• Any fare difference, supplier charge or non-recoverable third-party cost remains payable by the guest.
• Carry-forward requests are subject to availability and the cut-off or supplier terms shown for the trip.

Pass your place to a new guest

• You may nominate a replacement guest before the applicable cut-off by contacting our team.
• The replacement must satisfy all age, certification, medical, waiver and safety requirements.
• Name-change, permit, certification or supplier fees are payable by the guest.

If we cancel or change a trip

Occasionally weather, safety or operational reasons mean a trip must be changed or cancelled. If that happens, we’ll first offer a replacement date or carry-forward credit. Where we cannot deliver a reasonable alternative, we will provide the remedy required by the applicable supplier terms and Malaysian law.

Contact

Need a carry-forward or guest transfer? Email hello@divologist.com.